Privacy Policy
At Sapphire Properties Ltd we are committed to both protecting and respecting your privacy.
This policy details the basis on which we will process any personal data we collect from you or that you provide to us through our website www.sapphire-properties.co.uk.
We also explain why we have to collect personal data, how we will use that data and the conditions under which we may disclose it to others and how we keep your data secure.
WHO WE ARE
Our Sapphire Properties Ltd provide management for our customers who need short term accommodation. Our company registration number is 13272170 and our registered office is Cowgills, Fourth Floor, Unit 5B,The Parklands, Lostock, Bolton, BL6 4SD.
Our Data Protection Officer is Donna Hillidge and she can be contacted at [email protected]. We are registered as a data controller with the Information Commissioner’s Office (ICO) and our registration number can be found on the online register at www.ico.org.uk.
WHAT WE COLLECT
We may collect the following information when you visit our website such as:
- Name.
- Contact information.
- Photo ID such as a driving licence or passport of any guests who are over 16 years old and staying at the property.
- Ages of anyone under 16 years old staying at the property.
- Accommodation requirements
When you visit our website, we will collect some cookie information that shows us how you use our website. We would use that information to help improve the service that we deliver. Any cookie information collected could include your IP address, the browser that you are using and the language settings.
If you use a card to pay for any service then we can confirm that your card information is not held by Sapphire Properties Ltd as it is collected by a third-party payment processor who specialises in secure transactions. Details of this company are within the Terms and Conditions.
WHAT WE DO WITH YOUR INFORMATION
We require this information in order to understand the needs of our clients and guests better and to help with our service proposition and for the following reasons:
- To supply our services.
- Internal record keeping.
- Process orders that you have submitted.
- Carry out our obligations.
- Notify you of any changes.
- Send you communications which you have requested and that may be of interest.
- Activities or promotions of our goods and services.
SECURITY
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place robust physical, electronic and managerial procedures that will safeguard and also keep the information we collect secure.
Non sensitive information over the internet like e mail addresses can never be guaranteed to be 100% secure.
LINKS TO OTHER WEBSITES
By using this website, you may click on links to other websites of interest. Once you click on these links and leave our site then you should note that we would not have control over the website you have entered. As a result, Sapphire Properties Ltd cannot be held responsible for the protections and privacy of any information which you provide to the websites you visit. These websites are not governed by this privacy statement and therefore you should exercise caution and make yourself aware of the privacy statement of any website in question.
When someone visits our website we may use Google Analytics to collect information that may include behaviour patterns. This is done to find out information about various parts of our website and we would never seek to identify anyone through this.
CONTROLLING YOUR PERSONAL INFORMATION
Any information acquired will always be treated as confidential and will not be disclosed, other than to provide services on your behalf, unless we obtain your consent first, the information is required by court order or is already in the public domain. Some of your information may be passed onto third party providers that assist us with the purpose of completing tasks or providing a service to you.
All records are kept for a period of 6 years after your last booking to comply with regulatory bodies such as HMRC and apart from the reasons described above, we would never pass your information you have provided to any third parties without obtaining your consent.
We will not send out any marketing communications unless you have given us permission to do so.
You have the right to request any details of personal information that we hold about you under the Data Protection Act 2018. We reserve the right to make a small charge for any request to cover our administration costs.
If you believe that any of the information we are holding on you is incorrect or incomplete, then please write to or email us as soon as possible, at the address detailed under the who are we section. We will then promptly make any necessary amendments.
BOOKING AUTOMATION
We use a third party booking system and this is a secure solution that allows us to manage live bookings for our properties and customer data.
SOCIAL MEDIA
Sapphire Properties Ltd is active on social media and we use it to communicate news, pictures and information about our company.
YOUR CHOICES
You can choose whether you wish to receive information from Sapphire Properties Ltd. If you do wish to receive information then you can confirm your approval by ticking the box on the form on which we collect your information.
Unless we are given permission to do so then we will not contact you for marketing purposes through any channel.
You can always change your marketing preferences by contacting us at [email protected]
OUR COOKIE POLICY
Cookies are applied to the majority of websites and are small data files which transfer text only information to the hard drive of your computer.
The following type of cookies are used:
- Targeting cookies will record your visit to our website.
- Functionality cookies are used to recognise you when you make a return to our website.
- Performance cookies allow us to recognise and count visitors to our website to see how they navigate around our site.
- Strictly necessary cookies help the operation of parts of our website.
Some cookies will give us your IP address which is personally identifiable information. We will never use this to identify you and only use it to gather statistics to enable us to monitor and improve our website performance. By using the website, you accept our use of these cookies