Rental Agreement

Terms and Conditions

By booking accommodation through Sapphire Properties Ltd you are agreeing to the following Terms and Conditions. These have been put in place as we put a lot of work into creating a great space for you to enjoy and to allow us to maintain the quality and standard of our properties and service.

1. DEFINITIONS

1.1 Sapphire Properties means Sapphire Properties Ltd which is a Limited Company registered in England and Wales under company number 13272170 at Fourth Floor, Unit 5B, The Parklands, Lostock, Bolton, BL6 4SD.

1.2 Us, we or management agent refers to Sapphire Properties Ltd.

1.3 The guest is the person who resides at the property including all adult members of the party, while the client refers to the person who organises the accommodation. The client can also be the guest.

1.4 Property means accommodation managed by Sapphire Properties Ltd.

1.5 Booking means a request from you to us to book one of our properties on the terms and conditions contained in this rental agreement.

1.6 Fee refers to the rental for the property and inclusive services which are payable in advance of your stay.

1.7 Furniture and appliances means the furniture and appliances that we provide in the property.

1.8 Inclusive services, pertains to housekeeping services, linen and towel changes and the use of utilities such as electricity, gas, water and sewerage.

1.9 The term serviced, short stay or AirBnB accommodation is a property that is fully equipped and fully furnished and provides inclusive services and cleaning and fresh linen at agreed periods.

1. TERMS AND CONDITIONS OF HIRE

2.1 These booking terms and conditions of business are a contract between Our Home Short Stays and you the person/organisation making the booking including all adult members of your party who will be staying in any of our managed properties.

2.2 These terms apply to all bookings made through our website (www.sapphire-properties.co.uk), by telephone and through any 3rd party travel portal or booking agent. Where there is a dispute on a booking made through a travel portal then their terms and conditions will take precedence.

2.3 We agree for you to occupy the property for the agreed period only and subject to the Terms and Conditions of the rental.

2.4 You must be 21 years or over to book one of our properties.

2.5 The guest agrees that during the rental term, that no more than the agreed persons set out on the booking shall be permitted on the property. All agreed guests must comply with the conditions set out in this agreement. If the booking is for two guests, there should be no more than two guests at the property unless you have contacted us for an exception which we have agreed to.

2.6 If the guest fails to comply with the conditions and obligations set out in this agreement, then the guest shall surrender the property, remove all their property and belongings and leave the property in good order and free of any damage. There will be no refund of any portion of payments made.

2.6 Sapphire Properties will not be held responsible for any failure or interruption to services to the property. This includes for example gas, water and electricity, as well as any damage or disturbance or noise carried out in any part of the building such as a lift being out of action.

2.7 Indemnify and to keep Sapphire Properties and the owners of the property indemnified against all losses, claims, demands, actions, proceedings, damages, costs of expenses or other liability or right arising in any way from this agreement.

2.8 By signing this agreement, you acknowledge that you are not protected from the eviction act 1977.

1. THE BOOKING

3.1 Sapphire Properties acts as a management agent for the supplier/owner in facilitating the booking and acting as your reference point for your booking.

3.2 Your booking is a legal contract once it is confirmed that your payment has been successfully made. No booking can be confirmed or secured if payment is declined or not authorised. If your booking has not been fully paid at least 24 hours before your stay, then we reserve the right to re-advertise the property and you will forfeit any deposits paid.

3.3 Your booking requires a photo ID and confirmation of address in order to confirm the reservation. This is an anti-fraud measure.

3.4 Sapphire Properties will require a deposit of between £100 to £200 for a booking that will be returned to you within 7 days following check-out after we are satisfied that the property has been left in a good condition. This does not apply to reservations made via AirBnB.

3.5 When Sapphire Properties takes payment for your booking, you are paying Sapphire Properties Ltd for its services. Sapphire Properties Ltd will charge any supplier a management fee in respect of each booking made.

3.6 By making this booking you are agreeing that it is only for a short stay whether for business or leisure and that the guest shall not assign or sublease the property or permit the use of any portion of the property by other persons who are not family members or guests of the guest and included within the number of and as permitted occupants under this agreement.

1. PAYMENT AND CANCELLATIONS

4.1 We prefer all payments to be made by credit or debit card. To protect your payments and deposits we use a third-party service to process card payments (www.stripe.com/gb). The service is compliant with PCI-DSS and will allow us to make charges to your debit or credit card in accordance with the detailed terms. Under no circumstances do we make or store any copies of your card details on our own systems or elsewhere. If you want to read the privacy policy of the third-party provider, then you can do so here: www.stripe.com/gb/privacy

4.2 We do also accept bank transfer, but this would need to be privately arranged with us.

4.3 Full payment is required upon booking. The total price of your stay will be clearly presented to you before you confirm and make payment for your booking. Pricing can be dynamic which means at times similar accommodation will be different in price. As we would not ask you for additional payment if the price increases, it does mean there is no right to a discount if the price for similar property decreases.

4.4 Each booking will have different cancellation arrangements. If your booking comes with a no cancellation option or you cancel outside the agreed cancellation date, then you will forfeit the booking cost. If you book directly with Sapphire Properties then the following cancellation policies will apply.

• No refunds will be made upon cancelation.

4.5 In the very unlikely event that Sapphire Properties have to cancel or make a change to your booking then we will contact you as soon as we can to explain what has happened and to inform you of the cancellation or change. If possible, we will offer alternatives, however if the alternatives are deemed unacceptable by you then we will refund any monies paid to us within 7 days of any cancellation.

4.6 Sapphire Properties will not be liable for changes, cancellations or for any other effect on your booking for events beyond our control (force majeure). Force majeure means any event or consequence which could not be reasonably avoided by Our Home Short Stays Ltd with all due care and attention. This can include: a war or a threat of one, civil strife, terrorist activity, industrial dispute, natural or manmade disaster, fire, adverse weather conditions and all other events out of our control.

4.7 We recommend that you obtain travel insurance in the event you are unable to fulfil your booking due to unforeseen circumstances. This includes but is not limited to circumstances such as sickness, travel issues, injuries and bereavements.

1. YOUR STAY

5.1 You may arrive at your accommodation after 3pm unless an earlier arrival is agreed and unless otherwise agreed you must leave the property by 10am on the last day of your booking. Please note check in time is before 10pm and if you check in after that time and there are problems then we may not be able to assist until the following morning.

5.2 If you want to extend your check out time, then we would need to be notified as soon as possible and agreement will depend upon future bookings and clean times. If you check out late, then we have the right to charge an initial charge of £20 and then a further £20p/h pro rata for the late check out plus additional costs if we have to rearrange cleaners, maintenance and future bookings as a result.

5.3 If you do not check-in on your first day and do not make us aware will take this as a ‘no show’ cancellation by yourself and reserve the right to resell the accommodation.

5.4 Included in your accommodation will be linen and towels. If you have a long term booking, then we will offer a fortnightly cleaning service. Upon request and extra cost, we can offer a cleaner on a weekly basis.

5.5 Your short stay property is provided in an "as is" condition. Sapphire Properties will do its utmost to ensure that all advertised amenities such as internet access, satellite or cable TV are working. These are not contractual provisions. Sapphire Properties will not be held responsible for such items failure to work but will make every effort to quickly resolve any issues reported to us.

5.6 Guests are responsible for the protection of their own devices from damage and the data that is protected on them

5.7 All guests acknowledge that use of amenities such as the garden decking, decks, balconies and the like could potentially involve risks if they are not used properly and can be dangerous, particularly to children and your use of these amenities is at the guests own risk.

5.8 All guests must use the property only for short stay purposes only and when doing so they must do so in a manner as to not cause any damage or loss to the property and to keep the property in a clean and sanitary condition. The property cannot be used for business purposes.

5.9 All guests and any additional permitted guests shall refrain from causing any loud noise and agree to not disturb, endanger, or inconvenience neighbours, nor shall any guest use the property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor cause damage or nuisance on or about the property. Parties are not permitted on the property and can result in your removal from the property without refund. Quiet hours are 10pm to 7am and this includes TV’s and other electrical equipment being too loud. We use noise monitoring devices at some of our properties (which will be detailed on the listing). These are located inside our premises to monitor any loud noise to avoid any disturbance of neighbours and to make sure guests comply with these terms and conditions. The monitoring devices do not record sound but monitor the decibel levels at the property.

5.10 All properties are strictly non-smoking. Smoking in the property is against the law. Where there is evidence of guests smoking in the property then we reserve the right to charge a minimum of £500 for specialist cleaning. If smoking within the property is discovered during your stay, you will be asked to leave the property without any refund. If you are a smoker, please ensure that smoking takes place outside of, and away from the property.

5.11 Anyone found to be using or in possession of illegal drugs or substances classified under the Misuse of Drugs Act 1971 will be reported to the Police and asked to immediately leave. Any evidence of drug use at any property will be immediately reported to the Police.

5.12 Unless otherwise stated, Sapphire Properties will provide you with a code that will give you one set of keys for your stay. The key box is located at the property.

5.13 We reserve the right to enter the property at any time to carry out reasonable maintenance or if we suspect damage or in case of an emergency. We will make reasonable efforts to try to contact you before we enter the property.

5.14 No pets or animals are to be brought to the property without permission.

5.15 If children are staying at or visiting the property then the adult guests staying at property undertakes to bring any suitable child proofing safety equipment and the guest must ensure that they take responsibility for the safety of the children during the stay. Where properties have big windows that open, that children are not permitted to go near them so as not to endanger themselves or others.

5.16 Any Cots will only be occupied by infants aged under 24 months or less. If we are able to provide a cot, we will leave the cot for you to assemble and take no responsibility for the functionality of the cot. Guests need to bring their own linen for the cot.

5.17 The guest undertakes not to do or permit any act that would make the insurance policy on the property void or increase the premium.

5.18 The property must be secure and with all windows kept locked and closed when not present in the property or in the event of bad weather.

5.19 To ensure that you take all reasonable precautions to prevent condensation by keeping the property adequately ventilated and heated.

5.20 To immediately report any problems in the property and to desist from attempting to remedy any such problems.

5.21 To operate all equipment in accordance with its intended use and in line with its operating instructions.

5.22 Do not leave valuable personal possessions in the property when you are not present.

5.23 Ensure you use any cleaning products in accordance with their usage instructions and to ensure that if there are young children staying, that the products are kept out of their reach. Sapphire Properties accepts no liability for any problems arising from the use of the cleaning products or for any misuse of the products supplied.

5.24 Not to install any portable cooking appliances, camping stoves or similar items in the property.

5.25 We expect the accommodation to be left in a reasonable condition when you leave. This includes leaving all the rubbish in the bins supplied, soiled dishes being washed and dried. If, at our discretion, additional cleaning is required to bring the property back to the standard expected, then an additional cleaning charge may be applied.

5.26 If the guest chooses to have items delivered to the property you are staying at, Sapphire Properties will not accept responsibility for these items, even if you have proof of delivery.

5.27 The guest undertakes not to move any furniture around. This includes Televisions. If furniture is moved and we have to call out maintenance teams to move it back into the right place then this will be charged against your deposit.

5.28 Do not remove or use extra linen from cupboards. If you require any extra linen, then please contact our Guest Services Team who will be able to assist.

5.29 Do not charge electric cars if there is a port. Please contact Guest Services to arrange in advance. Failure to contact us could result in a charge for the cost being made to you.

5.30 We use security cameras and audio recording devices that are placed at the front of the property. They are used only to record the coming and going of guests to the property. In accordance with the Data Protection Act 2018, all guests are made aware of any security cameras/audio recording devices at the time of the booking where information of the security cameras/audio recording devices is disclosed on the listing page.

1. DEPOSIT, DAMAGE AND COSTS

6.1 Depending on the size of the property there will be a minimum £100 deposit to cover any breakages and damages.

6.2 If any damage or issues exceeds the deposit you paid and upon proof of any damage or issues caused you will be invoiced the extra amount and payment will be required to be made within 7 days. This also covers loss of revenue if the property has to be closed off and costs to re-accommodate future guests at the property. You acknowledge that failure to make this payment will result in legal proceedings being made against you to recover our losses.

6.3 The deposit will be returned to you within 7 days after your departure once we have established following an inspection of the property that:

- No damage to the property or any of its contents. This includes all contents including bedding, towels, furniture and the property itself.

- No charges are incurred due to any illegal activity, pets or additional services rendered during the stay. This also extends to undeclared guests.

- Any debris, rubbish and discards are placed in provided rubbish bins inside the outside the property and any dirty dishes are cleaned.

- All keys are left in the lockbox on the outside of the property (Or the same place as the guest collected them from) and the property is left locked and secure with all windows closed.

- If theft or damage occurs as a result of the property not being secured, then the guest will be held responsible for the any missing items or damaged caused.

- Any charges accrued during the stay at the property are paid prior to the departure of the guest.

- No smoking within the property.

- No parties at the property. If there is a party at the property we reserve the right to charge you £1,000.00 for breach of our terms and conditions.

- The Guest is not evicted by Sapphire Properties Ltd (or representative) or any local law enforcement.

- Lost keys.

- You have not moved furniture around.

6.4 You agree that Sapphire Properties reserves the right to charge your card in respect of damage we can’t recover from your deposit.

6.5 At some properties there will be a reserve set of keys available in the event of loss to enable you to get into the property however you must notify us as we will be required to call out a locksmith to change the locks and keys for security at the guests expense. The guest agrees not to change keys or the locks.

6.5 If the guest locks themselves out of the property and requires our assistance then we reserve a right to charge a call out fee which would vary depending on time and costs. If it is the middle of the night, we may not be able to attend. The guest will be responsible to seek alternative accommodation in that case.

6.6 Should a guest or client report that a service or appliance is faulty but after an inspection it confirms that the appliance was not faulty but was being used incorrectly by the guest, and where we have provided instructions, we reserve the right to charge the guest for the call out charges incurred.

6.7 Guests should take any photographs of any potential damage they discover on arrival and immediately email them to [email protected], so we can ensure that you are not charged for the damage out of your deposit payment.

1. DEATH, PERSONAL INJURY OR LOSS OF PROPERTY

7.1 Sapphire Properties will have no liability for the death or personal injury to any guests unless this results from an act of omission on our part.

7.2 If you are using your own electrical appliances, then you must use the appropriate adaptor as non UK plugs not used in the appropriate adaptor/transformer risk serious fire.

7.3 Please ensure that all heated appliances are switched off and stored safely away before leaving the property. Any guests found to be in breach of this rule that increases the fire risk will be asked to leave the property and any damage caused will be charged to you.

7.4 In respect of personal property you must take all necessary steps to safeguard this and we accept no liability to you in respect of damage or any loss, unless it has been caused by negligence on the part of Sapphire Properties. Any vehicles and their contents are parked at the owner’s risk.

7.5 Any property left in the accommodation after your stay has been completed will be disposed of by the cleaning company unless it is not collected within 24 hours. We will attempt to contact you to let you know. Do not attempt to enter the property after you have checked out to retrieve belongings without speaking to a representative of Sapphire Properties to seek permission. If we need to return the items by post then we will charge a £25 admin fee on top of postal charges.

7.6 You must not bring any potentially dangerous or hazardous materials to the property.

7.7 You must not bring your own heaters or candles into the accommodation as this is a breach of the Fire Safety regulations.

7.8 In the event of a fire you will raise the alarm and alert all other guests. Exit the building using the nearest safe exit and contact the emergency services. Please contact Sapphire Properties as soon as is possible on 07883165095.

1. DATA PROTECTION

8.1 Operational and legal obligations require us to gather certain information including personal data. Any personal data that is collected will be safeguarded under the specifications of the Data Protection Act 2018. We fully adhere to the principles of the act that include the legal conditions relating to the obtaining, handling, processing, transportation and storage of any personal data. We are required to only obtain these for only a specified and lawful purpose.

8.2 Sapphire Properties are required by law to maintain a register of all guests' names and nationality for at least 12 months from the date of arrival. Photo ID such as a driving licence or passport are required in line with The Immigration Order 1972.

8.3 We collate email addresses and telephone numbers for only our own marketing purposes and never pass on this information to a third party. If you do not wish your email address or telephone number to be used for marketing purposes, then please let us know use the opt out option on any marketing that you may receive.

Please see our Privacy Policy for further details.

1. COMPLAINTS

9.1 Sapphire Properties, the supplier of the property want you to have an enjoyable stay. If you have any cause for concern, we ask that you contact us straight away to give us the opportunity to resolve any issue.

9.2 You agree to a limitation of liability of Sapphire Properties to the value of the booking unless the Hotel Proprietor’s Act 1956 applies, in which case our liability will be limited to the maximum prescribed under the act, except where such loss is caused by our negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.

9.2 If you feel the need to complain after your stay, then we ask that you put it in writing to [email protected] and we will aim to answer your complaint within 14 days and advise that if you have made your booking with an online booking agent that you are also able to use their complaints procedure to resolve any issues.

1. JURISDICTION

10.1 These terms and conditions and all matters arising from them are subject to English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.

1. YOUR RIGHTS

11.1 Your statutory rights are not affected by anything contained within these Terms and Conditions of Hire.